Shipping + Returns
We hope you love your purchase from Rae Plants.
We do not accept returns on items containing live plants, except in the case that they are determined to be damaged or defective upon arrival.
Please note: We cannot refund shipping fees, and the customer is responsible for return shipping fees. We recommend mailing your return with tracking and insuring the package. Rae Plants is not responsible if the returned package is lost or the item is damaged in the mail.
If you believe your item to be damaged or defective upon arrival, we’ll happily exchange it for you or issue you a refund. Please examine your order for discrepancies upon arrival and send photos of the item within 7 days by email and we will reply with further instructions.
Please do not ship any packages back to Rae Plants without prior authorization.